We will do the best to simplify and smooth the Return & Exchange process in the best possible way.

We have facilitated the process for you having below guidance:

1 - Return & Exchange Policy Period and Effective Date return or exchange will be within 7 days from the date of purchase.

2 - Return & Exchange Policy:

    -   The policy will be applied for products in their original sealed packaging.

    -   For open box defects, all product accessories should be included as purchased & provided with the original product’s pack.

    -   For Return and exchange, customers should deliver products to (Emedic Shop) store or by our Shipping agents upon fulfilling the above terms and conditions and coordinate with (Emedic Shop).

3 - Return & Exchange Arrangements and Location:

    -   Customer will be able to return or exchange his/her product free of charges only if the product is fulfilling the terms and condition available at article # 2

    -   The original invoice of purchase must be provided during return or exchange procedures.

4- Return Method:

   -   Return or exchange is based upon customer desire & selection.

   -   To return a product purchased by credit card, the amount will be deposited to the customer's bank account within 14 working days and he/she has to follow-up payment procedures with his/her bank branch.

5 - What Is Not Covered by Policy:

   -   Defective or damaged items caused by misuse. 

   -   Incorrect serial number, original box, color, or any different aspect compared to invoice & purchased product.

6 - Other Terms & Conditions:

If the product is returned due to a defect in the product, a defect from the manufacturer, or as a result of damage during the delivery of the product or because of incorrect/wrong delivery of the product, no additional service charge or bank transfer fee will be charged