We will do the best to simplify and smooth the Return & Exchange process in the best possible way.
We have facilitated the process for you having below guidance:
1 - Return & Exchange Policy Period and Effective Date return or exchange will be within 7 days from the date of purchase.
2 - Return & Exchange Policy:
- The policy will be applied for products in their original sealed packaging.
- For open box defects, all product accessories should be included as purchased & provided with the original product’s pack.
- For Return and exchange, customers should deliver products to (Emedic Shop) store or by our Shipping agents upon fulfilling the above terms and conditions and coordinate with (Emedic Shop).
3 - Return & Exchange Arrangements and Location:
- Customer will be able to return or exchange his/her product free of charges only if the product is fulfilling the terms and condition available at article # 2
- The original invoice of purchase must be provided during return or exchange procedures.
4- Return Method:
- Return or exchange is based upon customer desire & selection.
- To return a product purchased by credit card, the amount will be deposited to the customer's bank account within 14 working days and he/she has to follow-up payment procedures with his/her bank branch.
5 - What Is Not Covered by Policy:
- Defective or damaged items caused by misuse.
- Incorrect serial number, original box, color, or any different aspect compared to invoice & purchased product.
6 - Other Terms & Conditions:
If the product is returned due to a defect in the product, a defect from the manufacturer, or as a result of damage during the delivery of the product or because of incorrect/wrong delivery of the product, no additional service charge or bank transfer fee will be charged